“The immediate help received from an out of hours call to your head office was superb and the follow up call the following morning came in early and on time and was excellent.”... (Read More)

“My Wife and I were not left in any doubt as to what was involved and were impressed by the efficiency of the preparation for the implementation.”... (Read More)

“It was a complicated situation with a number of options… the person was very helpful and rang us back more than once…Our enquiry was for 24 hour cover at home starting in about... (Read More)

Quality Assurance

We have a large workforce of qualified and experienced healthcare professionals including Registered Nurses, Healthcare Assistants and Support Workers who all have previous experience of working within clients’ own homes.

We follow a stringent recruitment procedure to ensure that all of our workers are compliant with the Care Quality Commission (CQC), Care and Social Services Inspectorate Wales (CSSIW) and Social Care and Social Work Improvement Scotland (SCSWIS). This enables us to supply our clients with the highest quality healthcare professionals, at all times.

We are proud of our comprehensive internal quality assurance systems, which are continually reviewed and monitored. We undertake rigorous compliance reviews to ensure that all of our Nurses, Healthcare Assistants and Support Workers have the relevant qualifications and experience necessary for the service that they will provide.

This includes:

Enhanced Criminal Records Bureau (CRB) checks.
A full health declaration.
Full working history, along with detailed reference checks.
Annual reviews with relevant registration bodies to ensure fitness to practice.

We provide regular supervision for all of our care staff, including recorded one-to-one meetings every twelve weeks, observations and annual appraisals. This ensures that our care staff continuously advance their skills whilst continuing to deliver an excellent standard of care.

Training

A strong focus on continued staff training and development is central in our pursuit of excellence. Our healthcare professionals are trained to the National Standards upon joining the company and all workers complete a comprehensive mandatory training programme which includes manual handling, infection control, basic life support, fire safety and medication modules. In addition, as part of our Care at Home service, we create bespoke training courses based upon the actual needs of each client.

For more information about our Nurses and Carers, please contact our Care at Home Team today.