“The immediate help received from an out of hours call to your head office was superb and the follow up call the following morning came in early and on time and was excellent.”... (Read More)
“It was a complicated situation with a number of options… the person was very helpful and rang us back more than once…Our enquiry was for 24 hour cover at home starting in about... (Read More)
“From the start, booking, meet and greets etc., you have been professional and friendly in equal manner. Katy* has been excellent with my father who has enjoyed her company and felt at ease a... (Read More)
When you are suffering from a life-threatening illness, it can be a painful time for both you and your loved ones. Our palliative care service aims to support you during this difficult time, making life more comfortable for everyone involved.
Our palliative care service supports adults, young people or children who have been diagnosed with a life-threatening illness, whether that is terminal or curable, who wish to remain living in the comfort of their own homes. This service can be provided at all possible stages of illness, including pre-diagnosis, diagnosis, treatment, cure, death and bereavement.
The main objective of our service is to achieve the best quality of life for you, as well as your family. We understand that your family and friends may have strong feelings about your condition and it may be difficult for you to express your feelings for fear of upsetting them. We can help you and your loved ones to discuss your feelings and provide extra support, should your loved ones need to take a break. In addition, we can provide support through periods of bereavement.
As part of our sensitive palliative care service, we ensure that you are treated as an individual, with dignity and respect. We will provide you with a personalised care plan that will take into account your needs, preferences and choices. We also like to ensure continuity of care, which is why we only select a small amount of Carers to work with you and get to know your personality and preferences.
Caring for someone with a long-term condition or illness can last for a short period of time or can continue for many years. In the initial stages of your diagnosis, our Nurses and Carers can assist you when attending hospital appointments, being there to support you when you receive good or bad news, and supporting you every step of the way through the stages that follow.
We are able to provide support following treatments for your illness and can provide a wide range of services to ensure you are comfortable and are able to remain as active as possible, this includes personal care, social companionship and complex care. This can be provided at intervals to suit your convenience from shorter calls through to 24 hour care.
Our personal care service supports you with your morning and evening routines, bathing, dressing, continence care, medication prompts and meal preparation.
Should you have complex care requirements, such as support with administering complex medication, we can provide the support of highly skilled healthcare professionals, with specific skills, tailored to meet your complex requirements.
We can provide a Nurse, Healthcare Assistant or Support Worker to sit, chat and read with you, providing the company you need to make you feel comfortable and at ease.
As your condition deteriorates, you may need 24 hour attention and care. We can provide healthcare professionals to provide you with round the clock one-to-one care.
If you currently receive palliative care support from other organisations, such as Social Services, Local Authorities or charitable bodies, we are able to work in partnership with them to ensure a consistent approach to your care is adopted.
We offer an emergency response service to support patients with a terminal illness during times of crisis. We understand that in a crisis situation you need us to react quickly and you may need a care package to start immediately.
In such circumstances we will carry out an emergency assessment in order to facilitate a faster response, so that you are able to return home as quickly as possible. We will work in partnership with other healthcare professionals such as GPs and hospital Doctors, to ensure that all of your care needs are met.